Frequently Asked Questions (FAQs)

What industries does Background Smart Solutions (BSS) service?
  • Staffing
  • Healthcare
  • Retail / Restaurant
  • Volunteer
  • Transportation
  • Government
  • Tenant searches
  • Non-profit
  • Hospitality
  • Construction
  • Information Technology
  • + More…
Does BSS charge setup or other associated fees to use the service?

In effort to provide you affordable prices, there are no fees to join or setup fees to use our services. However, mandatory pass-thru fees may apply for some US counties when obtaining criminal record requests, all motor vehicle record reports and third-party verification fees for employment and education.

How much does background screening cost?

Pricing will vary depending upon your organizational needs and industry. BSS has the most competitive pricing in the industry. We work with our clients to provide an individual assessment of their current background screening needs to provide you the most for their dollar without compromising of quality. Contact our team to get started with your quote today.

How long does a background check take?

This will vary per industry and will vastly depend on the types of search requirements and your organizational goals. We have an average report turnaround time of 1 – 3 business days, but may take longer depending upon courts, employers, and schools if slow to respond or unresponsive.

What forms are required for me to perform a background check?

As required by Fair Credit Reporting Act (FCRA) rules a signed release form is mandatory prior to running a background check for anyone using our system. Our team will provide the necessary release forms needed in the customer on-boarding process. We may also perform periodic audits for compliance purposes.

What is an Adverse Action?

Two-step process an employer is required to follow anytime the employer intends to make an adverse decision with respect to the individual’s employment if the decision is based, in whole or in part, on information contained in the Consumer Report.

What is a Consumer Report?

A report or document containing pieces of information about an individual. This information is primarily provided through verification of employment, references, education, licensure as well as criminal, motor vehicle, and credit report record gathering. The report is prepared by a third party and used by employers and landlords when considering the individual for employment or tenancy (but may be used for other permissible purposes as outlined in the FCRA).  Consumer Reports are often referred to as Background Investigations, Background Checks, Screening Reports, and other similar names.

Do background check errors occur?

Yes, errors do occur in background checks. The information in a background check was created, compiled, maintained, searched, and reported by individuals who can make mistakes or computer systems that may fail to operate properly.

What are the common causes for a report delay?

There are a number of reasons a report can be delayed such as:

  • Order entry errors can pullback incorrect information
  • Common names may often result in multiple records and require review by our quality team.
  • Adverse information on criminal ‘hits’ can cause delays and result in records being flagged for further review by our quality team.
  • Delays can also occur when courts, employers, and schools are slow to respond or unresponsive.
How is BSS compliant?

BSS follows the FCRA rules to stay compliant in the US and its territories. We have built-in compliance measures in our search engine as well as backend application software.

How will my information be protected?

We take keeping you safe while visiting our site of the utmost importance. We provide a security encrypted gateway and web-enabled software to ensure a safe user experience.

I’m ready to sign up, what’s next?

We take a systematic approach to our customer on-boarding process. Our Client Services Team will work with you on getting signed up. You can get a head-start by call us at 877-822-4325 or clicking I'm Ready and one of our team members will reach out to you to discuss your screening needs.